Very Slow Network speed. i have now lefted virgin media and im only saying this once to virgin media i dont have your tv boxs and internet box some bloke from virgin. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 1 modem mode. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. Gaming Support. Hi all, I have been getting terrible speed on my M50 connection since 12th September. Service 53. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Email Customer Services on . 1 router mode or 192. Restarted router multiple times, called the support, and they couldn't find a so. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Virgin Media offer a gigabit-capable broadband package that delivers average download speeds of 1130Mb per second at peak times. 4Mbps),. Black Friday has landed and with it, an unmissable offer. . Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. to do so, you need to have made a formal complaint to VM first of all. The page you're looking for may have been removed, been renamed or is temporarily unavailable. The I got an email in May saying my upload speed was being increased to 50Mbps. Downdetector has seen an increase in reported problems since just after 9am this morning. louisg. 16. 0. I’d like to test my speed. The company’s M100 and M200 broadband packages have been upgraded to M125 and M250 packages, respectively. Leave it off for about 10 seconds. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toA third of its customers said they had experienced a connection outage lasting at least an hour in the past year and almost a quarter said their connection was slow to upload or download. TV;. 8/9. Existing M100 customers will see their max internet speed increase by 22% (from 108Mbps. Dave Snelling. Check your internet speed with our free broadband speed test. Tuning in. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Recently my Hub3 was updated by virgin and my internet speeds have been inconsistent since. You can also call 150 from your Virgin Media landline or Virgin Mobile. Top offers. Use the test below to see if the issue is at the Hub or device. comments sorted by Best Top New Controversial Q&A Add a Comment Contact your provider. I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Gig1 speed - disappointing. Virgin TV 360. Facebook: BT. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. O2 don't like you using their SIM card in such routers except for a short time. Missed appointments. Call BT customer service: 0800 800 150. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Every device tested provides the same 150 mbs Ethernet connection. It's consistently worse at night, and today has been basically unusable (<1Mbps). UPDATE 8:25am. . If it’s not a technical issue you need help with then we’re here to support you on. I have Virgin Business with 500MB download and 50MB upload. Their 23% Resolve Complaints rating is a cause for concern. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). We would like to show you a description here but the site won’t allow us. Nothing has made a difference. I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. 0 Kudos. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. uk I can’t connect to broadband. on 06-06-2023 00:04. 23-08-2022 18:34 - edited 23-08-2022 18:36. Some 12% of customers told us they'd experienced slow or disrupted music/video streaming, and an. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Options. on 09-01-2023 06:19. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. My mobile network is way faster than my broadband. Try dispute resolution. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. In case anybody has forgotten, Virgin. Has anyone else had - 4989086. The usage has changed recently as it was just a single user but now. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. on 18-03-2023 09:48. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. TV. The fault reference is: F009373103. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. 73% of Virgin users reported landline and internet issues with a staggering 20% saying they were experiencing a "total. TiVo. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. If your problem isn't getting a response, make yourself heard in public. Email: enquiry@ombudsman-services. Please feel free to add other people to the group who. 3 stars. ^Martin. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Harassment complaint. Also are you connecting via 2. 404 - Page not found. There are so many wifi specs. Hi, A while ago I signed up with Virgin broadband but about a month before my contract started I cancelled because I got a similar offer from EE who I'm already with for my mobile phone. Slow uploads and downloads were also a problem, affecting 15% of customers overall. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. It's now actually so slow most speed tests time out before giving me results. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. It shows a lot of promise and is an excellent first step for those who want to gradually switch from traditional pay-TV to cheaper, no-contracts streaming-based TV. £5. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Check your internet speed with our free broadband speed test. This speed is ideal for households with Gamers. Reduce network congestion: If there is a lot of traffic on your network, try reducing. This Code lets you know how to go about making a complaint and how to take it further if you need to. Slow WiFi . A speedtest will show speeds of around 10mb randomly. Home Phone. Email. Upgrades & products. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. Leading internet providers in Portsmouth are Plusnet, Virgin Media, and Sky Broadband. Check out the do's and don'ts, in our Community FAQs. Delayed repair following loss of service. Click on the “Networking” tab. When i do a speed test on testmy. M100: This comes with an average upload speed of 108Mbps. Estimated fix time: 12 OCT 2022 17:30. Sources inform us that the network outage may also be. Hi I have been having issues with my connection dropping it is getting more frequent. Virgin Media 50mbit customers complaining. Slow Download Speed: VM SuperHub 4 on Gig1. Post: You can send a letter to Virgin Media, Sunderland, SR43. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Email Tom Mockridge (CEO) on tom. Hey folks. It's been consistently slow on upload for almost a year. First thing to say is that a VM Residential package has no SLA. Broadband Speed Test; Packages. Those rules also require that companies are members of an approved. stevenjbarrett75@yahoo. Volt. If you feel that your downloads and your videos have been extremely slow, you might want to pay. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. 5. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. Your slow data speeds are typical in many areas on O2. I should be getting 100mbps minimum and I'm barely hitting 20. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. This evening I ran the Virgin Media speed test. -2. Very slow upload speed. How to make one complaint via phone. I have had slow speed for 2 weeks. Occasionally I'll get 20 Mbps. Open a web browser and go to 192. Hi My virgin media has been slow and drops to speeds to as low as 10MBps randomly cutting the connections of devices randomly throughout the day. I would advise testing on a laptop/computer with a LAN cable connected directly to the router. 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. Virgin Media invests more than £1 billion a year in its ultrafast network. M50: This comes with an average upload speed of 54Mbps. £9. Service 53. 7 tips to tackle internet speed issues. Hi, After months of accepting a ridiculously slow speed in comoarison to the "Ultimate Oomph" speeds I am paying a fortune for, I have had enough, as theoretically I should be getting 629Mbps but I am lucky even to get into 3 figures download and hve been told that upload speeds are not part of the promoted speeds, unlike my previous ISP,. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. 5. Make a broadband speed complaint 5. Give your broadband a boost. 4Ghz band. 71% last year to 13. 1. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. Leave it off for about 10 seconds. M50: This comes with an average upload speed of 54Mbps. Every since Virgin Media 'upgraded' us to the M125 package (previously on the M100 which we had no problems at all with) we have had absolutely horrendous speeds and at times no service at all. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Virgin Media users report 'total blackout' as many left without internet. You can see those below. uk. V6. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. We've got the UK's fastest widely available home broadband, so you won't find faster. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. 1. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Hi everyone. Broadband deals . Packet loss, slow speeds, dropping connection. We have also checked to see what the situation is with regards the latency issues, and. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. Check with your provider to see if it’s fit for purpose. . M200: This comes with an average upload speed of 213Mbps. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. If you have a complaint, please get in touch via the form alongside 2. We bringVirgin Media has collected 1993 reviews with an average score of 1. Make a broadband speed complaint. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. By Tim Smith | Monday, June 12th 2023. 7/2. The estimated fix date is: 03 NOV 2021 09:00. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. My Virgin Media makes managing your account easier with all your information in one place. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. Author. Post some stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. Phone. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. css"> <iframe aria-hidden="true" title="GTM" src=". Broadband only deals. 4GHz network which does have slower speed. Slow internet speeds; Unreliable internet connection; Log waiting times for engineers Virgin Media complaints contacts. 2. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. After finally giving notice, my husband suddenly starting received daily missed calls. . 9 out of 5, from 24,000 reviews: 2. Welcome to Virgin Media’s help and support page. V6. Going through the usual Virgin malarkey and it tells you to come back 24 hours later to. I have tried. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Is this a physical fault or just bad luck?Virgin Media want to ensure that you are happy with it’s service and any feedback or complaints whether positive or negative will help improve Virgin Media’s customer services. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. Download speeds typically almost always hitting 200 Mbps. 3) In the past 3 months I have not changed any software. I've called VM a few times and followed the full reset on router proce. Run a broadband speed test. Click on the “Upstream” tab. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. Email. 22-04-2023 10:19 - edited 22-04-2023 10:20. Amount of compensation. I phoned the technician team and asked. Channel Frequency (Hz) Power. Black Friday sale ends on 27th November. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). S. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. He diagnosed noise on my connection and reterminated the coaxial cable entering my house and the cable entering the SuperHub 4. Virgin Media support: Help, issues and complaints. Virgin Media broadband customers can choose from a range of download speeds, including the budget-friendly M125 plan, faster M250, M350 and M500 plans, and the top level Gig1. , and Saturday and Sunday, 8. This complaint form is for Virgin Media Ireland Customers only 3. Working hard to help connect the nation, shop our offers and order online. Mobile customers can also use the app to keep on. this is going up and down a lot. The internet was still slow but because it joined eventually the customer service assistant insisted it was so. 2 Mbps). If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. The best times to game online or make big downloads, for example, would be when connection is fastest. 12 months left on the contract. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). How to cancel your Virgin Media contract. As low as 2Mbps at times, in the evening it’s back to 38Mbps. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Having issues with broadband speed . However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. Their service has stopped working and it is not fully fixed after two full working days. Virgin Fibre Areas only. on 12-04-2023 12:54. Click on the “Upstream” tab, copy the text and paste into your reply. Then just leave the Hub 3 to recover, it will take longer than normal to start up and to resume the internet service. For the last 2/3 months I've noticed a significant drop off on speed and reliability. (no uploads or downloads) UPD 2. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. StarrTerry. 168. stevenjbarrett75@yahoo. The connection is so poor at times samknows start to run a test. A speed test completed on the Asus gives an average of 90 Mbps download and. Expect uploads averaging 52Mbps from the M500 package, and. The PC being tested is wired with Cat6 directly into the router. Recieved an e mail on 04. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Now my upload speed has gone DOWN to 13Mbps. John-----I do not work for VM. co. This is a really an issue as we have two kids home schooling online and my wife and I are also on calls. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. internet is throttled during the day. M50: This comes with an average upload speed of 54Mbps. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). If I connect my existing Netgear Nighthawk router with the Hub 3 in Router mode, I get. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. I have a hub4 which is in modem mode. How to make a complaint via phone. Connects directly to the hub the same. Virgin TV 360. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. Click Begin and speedtest. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. How to restart your equipment properly. Averaging 30mbps. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. In comparison Virgin Media is more flexible than BT, offering both 30-day and 18-month packages. Speed. I have raised this twice. It's available across their entire network of 16 million premises, making it. switch the Superhub back to router mode and test the wired speed you get from this. Below is what this looks like on our router, the number of bonded channels may be. Options. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. TV on the go. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. 1) I am an ex IT Manager. . UK PS4 player here. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Internet speed test results can help you find and address potential. Via Wi-Fi I’m getting speeds of c. 100. Options. It's been consistently slow on upload for almost a year. 2nd image is the same UPD VPN just after I started a torrent client. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. That’s a 50% savin. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Discover Virgin Media. Please see below for a summary of events: Virgin Broadband was fitted at my house on 29th October 2022. Also are you connecting via 2. 0 Kudos. Thursday, July 13, 2023 12:47 PM. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 2. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. When I turn the WiFi pod on the speed drops to next to nothing. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. You only need to go into modem mode for a few minutes while you run the tests. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. I pay for the 350mbs package but last few speed tests have been around 130mbs. 01 Mb upload on the 1Gig package. Ask Your Question Fast!. This lasted until July. Anyway, today it all went to cr@p today and my 250mbps was coming in at between 4 and a maximum of 12mbps. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. Updated on 13 July 2023. com speedtest. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. To get that with its guaranteed fix times you need to be on a Business - 5185177Hi, I’m getting no where with customer services via a lot of phones, factory resetting the route, and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps, As someone who works from home it’s starting to get very frustrating and highly annoying, espe. The download speeds available on Virgin Media are available to customers based on your speed package. Account - Cable. Virgin Media has a rating of 1. 2) Yes I do know how to test Broadband speeds. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. on 16-05-2022 12:30. 4 hours placed in modern mode and an Asus RTAX86u router. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. . My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. The virgin service-status page reliably shows "there are no faults in the area",. 7 Mbps (mean 119. Customers of Virgin Media. Wifi speed depends on so many things. Address any slow speeds. 27-04-2023 20:00 - edited 27-04-2023 20:47. You. 2 Mbps (at 1833 and 1835). An interesting comparison was speed on mobile upstairs was 10. Overview. Try the info below to find out if there is a service to the Hub issue or a local kit issue. uk I can’t. Slow Broadband speed. Virgin Phone Switchover. May 31, 2011 at 4:16 PM. I'm getting really bad speeds on my Virgin Media WiFi connection. Take a look at how our speeds compare to our competitors’ fastest median download speeds. on 10-12-2021 13:39.